FAQs
What is your distribution range?
75 miles radius; local delivery available free of charge with minimum order ($750) required. Orders should be placed within two days in advance.
What is your delivery schedule by area?
Monday to Friday delivery.
For stock items, orders must be placed 48 hours in advance upon order confirmation.
For special products, one to two weeks lead time.
For international imports, one to two months based on the country of origin as well as the releases by FDA and Customs and Border Protection
How do I make a payment?
Please click here for payment link.
What are the acceptable payment methods?
Credit card + fee up to 3%, checks, wire transfer, and E-check.
Click here for online payments.
Do I need an account to place an order?
Yes, and a tax ID will be required to open an account with DMF. You can fill in this form and email your tax ID to customerservice@dallasmetrofood.com.
Can I cancel my order?
You can cancel the order within 12 hours from the confirmation time without fees. After 12 hours, there will be a re-stocking fee applied. To cancel, please reply using our confirmation emailed to you.
How can I return a product?
It depends on the category. Please visit our return and refund policy for details.
What is your refund Policy?
Please click here to visit our Return and Refund policy,
What products do you sell?
Please click here to view our products.
Do you sell to restaurants, grocery stores, retail stores?
Yes, we sell to restaurants, groceries, and retail stores; customers must have a tax ID.
What products’ categories do you sell?
Please click here to view our products’ categories.
When do I have to order?
48 hours in advance; cut-off time for next day’s delivery is 0300 for all stock items.
How to register as a vendor?
Please fill in this form and return by email to customerservice@dallasmetrofood.com or fax to 214 253 0585.
How to register as a carrier or logistics company?
Please send an email to contact@dallasmetrofood.com; include company’s profile and website if any.
